There are many reasons as to why complaint letter writing is so powerful. The key is the way it is written. It is eloquent and to the point. It carefully lays out in detail what the problem is, and what must be done to rectify it. A consumer complaint letter has been compared to a ticking time bomb. It suggests to the individual or organization concerned, that unless the issue is resolved to your satisfaction, other consequences could be on the horizon for them. Yet a successful complaint letter is never threatening, it must instead appeal to other sensibilities of its recipient.
Perhaps words are no more powerful than when laid down in the form of complaint letters. As the Bee Gees once noted, ‘words are all I have’ – and while the purpose of complaint letters is seldom to take someone’s heart away, the words contained within them can be a powerful force nonetheless. A carefully crafted complaint letter will frequently result in a long running issue being resolved. Whereas email and phone complaints can often fall on disinterested and deaf ears, complaint letters will usually find their way to the person who can actually fix the problem. A carefully worded complaint letter will more often than not result in a positive outcome for you. Some of these include:
– in the form of a refund
– replacement of defective merchandise
– a much faster response and resolution to the problem you are encountering. Pissed Consumer
Experience tells us that when it comes to lodging a complaint, emailed or phoned complaints will seldom be actioned. This is because the individual or organization concerned frequently and very simply ignores these types of complaints. In comparison, a carefully worded complaint letter, can be just what you need to resolve the issue in a rapid, appropriate manner. If you don’t know how to write a customer complaint letter, then it is recommended that you get an expert to help you to create it.
There may be certain times that a strongly worded complaint letter would be ideal for getting an ideal response. Complaint letters are ideal in the following situations:
– after receiving lousy customer service
– defective merchandise
– to dispute bills and charges
– when you wish to lodge a formal complaint with a government agency
– when an individual or organization has failed to meet their obligations
If you are unsure exactly how to go about it, we recommend you get a professional to draft the complaint letter. It is essential that your complaint is clearly laid out, logically formatted, chronologically correct, and perhaps above all – entirely accurate. This goes for both detailing the events, which led up to the complaint, as well as spelling and grammar.